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If you are not happy with your purchase, you can return it within 30 days of delivery.
- The product must be unused and in its original packaging
- The invoice or order number must be provided
- For hygiene reasons, opened food items, products close to their expiry date and personal care products cannot be returned
Select the relevant order in the My Account section and create a return request, or contact our customer service. Once your request is approved, shipping details are sent to you. For returns sent with our contracted courier, we cover the shipping cost.
Once the returned product reaches us and is checked, the refund is initiated within 3 business days. Depending on your bank, credit card refunds can take 3-10 business days to appear in your account.
If you would like a different product, simply complete the return and place a new order.
If an item arrives damaged or the wrong product was sent, let us know within 48 hours and we will replace it free of charge.
