Orders placed before 4 pm on weekdays ship the same day
+90 542 734 29 00Orders & Support Line
Orders placed on weekdays before 4 pm are prepared and handed to the courier the same day.
- Istanbul, Ankara, Izmir: 1-2 business days
- Other city centres: 2-3 business days
- Districts and villages: 3-5 business days
Standard shipping (paid by recipient): Your order is sent to your address with our contracted courier. The shipping fee is not added to your order; you pay it to the courier on delivery.
Hand delivery: You can receive your order by hand without a shipping fee. The place and time are arranged with you by phone or WhatsApp after you order.
Dairy, meat and frozen goods are shipped in insulated packaging with cooling gel. These products are only delivered to regions covered by our cold chain service.
Once your order ships, the tracking number is sent by email and SMS. You can also follow your order status at any time in the My Account section.
If you are not at the address, the courier makes a second delivery attempt. Orders that cannot be delivered after two attempts are returned to us and your payment is refunded.
